Learn to Swim Online Bookings

Online booking is now available and is quick, easy, and secure. Simply go to the top of this webpage and select ‘Enrol Now,’ which will take you to our customer portal.

• Check if you have an existing account: Enter your email address and select ‘Forgot Password?’ If you don’t have an account, you will see a red error message (Email address not found).
• Existing customers: Follow the steps to reset your password if needed.
• New customers: Create an account using the parent's details.
• Add your child(ren): In the ‘Family’ section, select ‘Add Family Member’ for each child.
• Book a class: Choose the programme and select the child attending.
• Set up payment: All payments can be made via fortnightly direct debit or a full payment for the term (in-person at our Reception). Choose your payment option. Once processed, you will receive an email confirmation detailing your booking and payment information.

PLEASE NOTE:
A card transaction fee will be applied at checkout. You can find out more about the transaction fees below.

Please be aware that when setting up your account, you will be required to provide information for date of birth, email address and phone number.

Please be aware that previous favourites or website bookmarks saved in your browser for bookings no longer work.

If you are a new customer, please ensure that you have completed your assessment with us before making a booking.

To complete the assessment, simply fill in the expression of interest form here, and one of our staff will be in touch with you soon.

The fee is for using the Payrix payment system on our new booking portal. This is a provider charge.

Direct debit fees:

• Bank account: $0.75
• Card account transaction: $0.44
• Visa/Mastercard transaction: 1.89%
• American Express transaction: 3.85%
• Failed transaction fee: $4.00

E-commerce fees (online payments):

• Credit/Debit card transaction: $0.44
• Credit/Debit card rejection fee: $0.44
• Visa/Mastercard transaction: 1.89%
• American Express transaction: 3.85%

If you’d prefer to avoid the online transaction fee, you can wait and book in person when the pool reopens on Monday, April 7.

We recommend that you book early to secure your spot.

Yes, a credit or debit card is required to set up direct debit payments for Swim School bookings.

Yes. You must set up direct debit and visit H₂O reception to pay the term in advance. The amount will be credited to your account.

You can update your bank account details through the customer portal or by visiting H₂O reception.

You won’t be able to enter the facility for your next lesson until payment is made.

If you miss three payments, your contract will be cancelled.

To cancel your booking, email the Swim School Team or visit reception at H₂O Xtream during our operating hours to speak to a staff.

A confirmation email is sent when you get to the pay now screen. Any booking that does not have a card attached to the account will be removed after 1 hour.

Credit can be used for both Learn-To-Swim programme and H₂O Holiday Programme bookings.

The credit will be added to your account. We were unable to put some credits on due to issues with the system. This will mean no payment will be made until this credit has been used up.

When you sign up for Swim School and set up direct debit payments, you will need to agree to the Payrix Direct Debit Agreement. Please read the agreement carefully before proceeding with your booking.

You can download the Direct Debit Agreement here(PDF, 96KB)  for more details.

If your child is unwell, email xtreamprogrammes@uhcc.govt.nz with a medical certificate, and a credit will be applied to your account for the missed lesson.

For extended medical breaks, you can freeze your child’s classes and payments by submitting a medical certificate along with the dates your child will be absent via email or in-person to our Swim School supervisor.

Unfortunately, refunds or make-up lessons are not available for non-medical reasons.

If your child is in the same level, you can visit H₂O reception to request a class switch.

If they pass an assessment, you will receive an email with instructions on transferring them to the next level.

No. You will receive instructions to enrol them in the next level, but they can remain in their current class until a suitable new class is available in the next level.

Yes, you most definitely can. 

Please email our Swim School Team or visit H₂O reception to express your interest.

Yes, you will receive a confirmation email upon booking and a reminder email before the first class. If there are any changes to the classes, an email will be sent.

No, regular swim classes do not run during school holidays.

However, please follow us on our Facebook or check our upcoming events on our website for any.

No, enrolments are continuous, meaning your child’s booking will automatically roll over each term.

When creating your child’s profile, any medical conditions must be listed.

If incorrect information is recorded, you will be able to edit and update the medical conditions by logging into the portal and making the changes.

We value your feedback and are committed to providing a safe and enjoyable experience for all visitors. If you have concerns about our programmes, staff, or facilities, we encourage you to follow our complaints process here.