An unforgettable school holiday with H2O Holiday Programmes

The fee is for using the Payrix payment system through our new booking platform. This fee is a provider charge.

If you’d prefer to avoid the online transaction fee, you can wait and book in person when the pool reopens on Monday, April 7.

Online booking is now available and it is quick, easy and secure.

You can go to the top of this webpage and select Book Now. This will take you to our customer portal.

First check whether you are an existing customer with us. Enter your email address in the left-hand side and select ‘Forgot Password? If you don’t already have an account with us, you will see a red error message (Email address not found). 

If you find that you have an existing account with us, follow the steps for existing customers. If you are a new customer, you will need to create an account with us. 

For existing customers, enter your email address in the sign in on the left-hand side. Follow the prompts to change your password.  

For new customers, you will need to create an account first. Follow the prompts to create an account with us. The account details must be the parent details. 

You will need to create a child profile for each child you want to book for by adding a family member. Click the ‘Family’ section and ‘Add Family Member’. Once your family members have been created, you can select ‘Book’. Select the programme activities you want to book and select the family member attending. 

Once payment is processed, you will receive an email confirmation that captures a breakdown of what you have booked and the amount paid. 

Please note:  Previous favourites or website bookmarks you have saved in your browser for bookings no longer work.

If you qualify for WINZ OSCAR Subsidy, please do not use our online booking options. 

You are required to complete two forms - a manual booking form and the WINZ Subsidy form. These forms are now available at HAPAI Service Centre, and you can also email h2oholidays@uhcc.govt.nz to request for the two forms. You can download your WINZ Subsidy Form in the right-hand side of this web page under "Forms and documents".

Once you have completed the two forms, please drop them off to our Customer Service Officer at 840 Fergusson Drive, Upper Hutt Central, Upper Hutt 5018. You can also scan the completed forms and email them to h2oholidays@uhcc.govt.nz

If you need clarification, please email us or ring our Customer Service team on 04 527 2113. 

Download the manual booking form here(PDF, 144KB)

Please be aware that we are unable to take bookings for the Holiday Programme via telephone.

Simply secure your booking using our online booking system.  It is easy to use. Go to the top of this web page and select the option that is applicable to you, then follow the instructions to book.

Once you have completed your booking and make payment, you will receive an email confirmation that your booking has been processed.  There will be a breakdown of your selection and the amount paid in that email confirmation.

Please email h2oholidays@uhcc.govt.nz to advise us in writing of your child's absence at least 48 hours before the session commences.

If you have provided at least 48 hours in writing of a cancellation, refunds will be arranged.

No credits or refunds will be given where a session is missed or when the notice period is less than 48 hours in writing.

It is extremely important we know if your child has a medical condition or is on medication. When you are completing your online booking, there is an option for you to enter medical information pertaining to your child. 

If you have complaints about the programme or staff members, you can:

Approach the programme supervisor who will attempt to resolve the matter.

If you are still unsatisfied with how the matter has been dealt with, you should email the Recreation Services Manager.

Further concerns/complaints must be made in writing and must contain details of the grievance and desired outcomes. The Recreation Services Manager will respond to the complaint within 14 days. Where possible, a mutually agreeable outcome will be sought.

If you wish to take the matter further, you can raise it with Te Kāhui Kāhu - the Social Sector Accreditation Team, who are responsible for granting the programme accreditation as an OSCAR provider. Go to www.tekahuikahu.govt.nz for further information.